Store Policies and Security
Our Product Guarantee / Returns Policy
If you are not satisfied with the quality, or any other aspect of our product, simply return it to us within 30 days of purchase for a replacement or full refund of the product price less shipping and handling charges.
USA Orders – When you purchase from us your order will be shipped efficiently by either USPS, FedEx or UPS. You will ALWAYS see shipping options and charges before you enter any financial information to complete your order. All orders ship from our shipping center in California. Orders ship typically in 1/3 days and take on average 3/4 days in transit, depending on location and the chosen shipping method. Overseas orders – We ship to all countries worldwide. To find out your cost on international shipping, choose a product that you are interested in and enter your country and zip code in the estimate shipping box.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
When you submit a contact form on our website the data is encrypted and transmitted to us whereupon we use the data as you intended, to construct a response or take action on your behalf.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you place an order at our website we retain your contact information for the purpose of fulfilling your order and following up with you on future order inquiries. If you create an account during checkout, we store your information in an encrypted format so it can be recalled and used by you for the purpose of managing your account, tracking orders and placing future orders. We can delete this data from your online account on request.
How we protect your data
Our website uses the standard internet protocols for securing the transmission and storage of data.
What third parties we receive data
We use Google Analytics for the purpose of monitoring the performance of our website, the way in which people interact with it and for recording general website activity as it pertains to Internet-wide search functions.